Return Policy

At ZIBO Blanks, we prioritize your satisfaction. If you're not entirely pleased with your purchase, our return process is designed to be straightforward and efficient. Please review the following policy to ensure a smooth experience.

Return Timeframe
You may initiate a return within 7 days of receiving your order.

Eligibility for Returns
To be eligible for a return, the item must:
- Be in original condition: unworn, unused, with all tags intact.
- Be returned in its original packaging.
- Be free of odors, such as perfume, tobacco, or any strong scent.
- Be accompanied by proof of purchase (receipt or order confirmation).

How to Initiate a Return
1. Email us at ziboblanks@gmail.com with the subject line:  
   "Return Request – [Your Order Number]"
2. Include your order number and the reason for return in the email body.

Our team will respond with detailed return instructions, including the return address and any next steps.  
⚠️ Please note: Returns must be authorized in advance — unauthorized returns will not be accepted.

Return Shipping Costs
- The customer is responsible for all return and exchange shipping costs.
- Original shipping fees are non-refundable.
- If a package is undelivered and returned to us, return shipping costs may be charged to the customer, depending on the carrier.

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Return Handling Fee
A return handling fee of up to 9% of the order value may apply to cover processing expenses. This fee will be deducted from the refund if applicable.

Tracking Requirement
Once the return is shipped, you must provide the tracking number.  
Returns without valid tracking will not be accepted and will be returned to the sender.

Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately. We will resolve the issue promptly.

Non-Returnable Items

• Custom, washed, or decorated merchandise
• Sale items
• Gift cards
• Items from our Seconds Collection (products sold at a discount due to defects)

Exchanges
Exchanges follow the same process as returns. The buyer is responsible for all related shipping fees.

International sales are final and are not eligible for return or exchange. 

Refunds
Once we receive and inspect your return, we will notify you of its approval status.  
If approved, a refund will be issued within this time frame to your original payment method.  The exact timing that the funds will be available will be determined by your bank; usually within 5-10 business days.  

Please allow additional time for your bank or card issuer to complete the transaction.  
If more than 15 business days have passed since your return was approved, please contact us at ziboblanks@gmail.com

For any questions or assistance, our customer service team is here to help:  
📧ziboblanks@gmail.com