Shipping Policy

General Shipping Information:

• Processing Times: Orders are typically processed within 48 hours after payment and item availability verification. Processing occurs Monday through Friday, 9 a.m.–4 p.m. (San Francisco, CA), excluding federal, state, and local holidays. Orders placed Friday–Sunday are processed the following Tuesday or the next business day after a holiday.
• Delays: Large orders, items on backorder, distressed styles, vintage charcoal styles, or sales periods may require longer processing times.

Shipping Charges:

• Automatic Calculation: Shipping costs are calculated based on the size and weight of your order.
• Handling Fee: Shipping charges include a 10% handling fee to cover packaging and labor costs.

Shipping Speeds:

• Estimates Provided by Carriers: Shipping speeds displayed at checkout are estimated by the carrier (e.g., UPS, USPS) and do not account for processing times or stock availability.
• Expedited Shipping: Expedited shipping options are available at checkout but are subject to the same processing timelines.

International Shipping:

• Availability: We ship to most international destinations. If your country is not available at checkout, please email us for assistance.
• Customs and Duties: Customers are responsible for all customs duties, fees, and compliance with local laws. We are not responsible for delays or additional charges incurred during customs clearance.

Shipping Directly to Printers:

• Recommendations: We strongly recommend shipping orders to yourself first, rather than directly to a printer or embellisher.
• Inspection Requirement: Customers must inspect orders within 3 days of delivery and before printing, washing, dyeing, relabeling, or decorating.
• Liability: We are not liable for printing or embellishing costs, nor will we replace missing blanks if shipped directly to a printer. Unfortunately, some print shops may misuse blanks as samples, and we cannot verify claims of missing items in these cases.
• Non-Returnable Items: Blanks that have been printed, washed, dyed, relabeled, or decorated are non-returnable.

Customer Responsibility:

• Accurate Information: Ensure all shipping details (recipient’s name, address, phone number, and email) are accurate when placing your order.
• Undeliverable Packages:
  • Return Fees: Customers must cover fees for returned packages due to incorrect or incomplete information.
  • Re-shipping Costs: Customers are responsible for re-shipping fees.
  • Non-Refundable Orders: Shipping fees are non-refundable for undeliverable packages.

Liability for Missing Packages After Delivery:

• We are not liable for packages that go missing after the carrier has marked them as delivered. Customers are responsible for ensuring a secure delivery location and for tracking their shipments to avoid issues.

Abandoned Packages:

• If return or re-shipping fees are not paid by the customer, the order will be considered abandoned, and no refund will be issued.

If you have specific shipping questions or concerns, please email ziboblanks@gmail.com or use our live chat.